The R2R Blog

Customer retention is the key to a prosperous and stable business.  Retaining your current and growing customer base is much wiser when you consider the costs…

There are few things more purely aggravating than hopping in the car on a Monday morning to start the commute—and realizing that you are out…

In 1980 when the well-known actress Sally Field won her first Oscar for her role in "Norma Rae", she tearfully and sincerely spoke these words, "You…

Do you want to know what people really think about your business? Why don't you ask them? Most people will be flattered that you care enough to ask…

For decades business owners poured a substantial amount of time and money into creating and mailing a print newsletter to their customers. The effort was…

Yes, it is Monday. The day that many of us dread as we anticipate the workload that was left behind as we headed home on Friday…

Well they might be, but trust us, they don't mean you any ill-will and they definitely don't aim to deceive you. Customers lie because they…

Dear Weekly Thought Members: With the explosion of the Internet and social media, your customers have evolved and are becoming "smarter" in their purchases. Because of this,…